Shipping policy
Shipping & Delivery Policy
Processing:
It usually takes 1 to 2 business days to process and handle your order. Once we've processed it, we ship it. (2-3 Days)
Shipping
United States:
We charge a flat $13 rate for all packages shipped within the United States under $200.
Free Shipping for purchases $200 and up.
Processing and handling takes 1 to 2 business days. Orders shipped domestically normally take 2 to 3 business days to arrive.
All orders placed before 3 pm PST are shipped the same day.
Order Cut off Time: 3 pm [(GMT-08:00) Pacific Time (US & Canada)]
Order handling: 1-2 days
Transit time: 2-3 Days
International:
Country:
All orders placed before 3 pm PST are shipped the same day.
Order Cut off Time: 4 pm [(GMT-08:00) Pacific Time (US & Canada)]
Order handling: 1-2 days
Transit time: 6-18 Business Days
Orders can be canceled before they're packaged—once orders are packaged and processed they cannot be canceled. Once we give a package to USPS we are no longer responsible for it. All orders are insured against damage by USPS.
Order Cancellation:
- For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
- We will NOT accept an order cancellation request if the orders have been shipped.
Please review our Refund Policy for more Information.
Tracking Your Order
You will receive an email notifying you once your order has shipped. The email will include a unique parcel tracking number and also a Tracking Link. To review your order status Click on that Tracking link from the USPS or From their official website(https://tools.usps.com/go/TrackConfirmAction_input) You can Track your order with the Tracking Number.
It can take a few days following order shipment before the tracking number becomes active on the courier's system. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.
Please note:
- Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
- Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.
For further inquiries:
If you have any further questions, please contact our customer services at:
Phone number: +1 206-651-5296
Email: info@windthrow.store
Physical address: 345 15th Ave E, Suite 103, Seattle WA 98112, United States